Cancellation Policy:

Cancellations made at least 2 hours before the scheduled pick-up time will not incur any charges.
Cancellations made less than 2 hours before the scheduled pick-up time may be subject to a cancellation fee equivalent to a portion of the estimated fare, to compensate for the inconvenience caused.
In cases where the driver has already been dispatched, a cancellation fee equivalent to the full estimated fare may apply.
Customers are encouraged to inform us of any cancellations as soon as possible to minimize inconvenience to both parties.
In the event of unavoidable circumstances such as extreme weather conditions or emergencies, exceptions to the cancellation policy may be considered at the discretion of the management.

Responsibilities of the Company

Safe Transportation: Ensure the safety of passengers by providing well-maintained vehicles that meet safety standards, regularly inspecting and servicing vehicles, and complying with all relevant transportation regulations.
Professional Conduct: Require drivers to conduct themselves professionally at all times, including being courteous and respectful to passengers, following traffic laws and regulations, and adhering to company policies and procedures.
Timeliness and Reliability: Strive to provide prompt and reliable transportation services, with minimal delays and adherence to scheduled pick-up and drop-off times.
Accessibility: Make reasonable efforts to accommodate passengers with disabilities or special needs, such as providing wheelchair-accessible vehicles or assistance as needed.
Communication and Customer Service: Maintain open lines of communication with customers, including providing clear information about booking procedures, fares, and policies, and addressing customer inquiries and concerns promptly and courteously.
Fair Pricing and Transparency: Ensure that fares are calculated fairly and transparently, with no hidden fees or surcharges, and provide accurate fare estimates to customers before booking.
Driver Training and Licensing: Require all drivers to undergo thorough training and hold valid licenses and permits required for operating a taxi or private hire vehicle, including any additional certifications for specialized services or vehicles.
Vehicle Cleanliness and Comfort: Maintain a clean and comfortable environment inside vehicles, with regular cleaning and sanitation to ensure passenger comfort and hygiene.
Emergency Preparedness: Have procedures in place for handling emergencies and providing assistance to passengers in case of accidents, breakdowns, or other unexpected situations.
Compliance with Laws and Regulations: Ensure compliance with all applicable laws, regulations, and industry standards governing the operation of taxi and private hire services, including licensing requirements, insurance coverage, and data protection laws.

Fares and Payment

Fare Calculation: Explain how fares are calculated, whether based on factors such as distance traveled, time taken, or a combination of both. Specify any minimum fare requirements or additional charges for extras such as waiting time, tolls, or additional stops.
Fare Estimates: Provide information on how customers can obtain fare estimates before booking a ride, whether through your website, mobile app, or by contacting your customer service team. Clarify that fare estimates are approximate and may vary based on factors such as traffic conditions and route taken.
Accepted Payment Methods: List the payment methods accepted by your company, such as cash, credit/debit cards, mobile payments, or vouchers. Specify any requirements or restrictions regarding payment methods, such as minimum card transaction amounts or additional fees for certain payment types.
Invoicing: Outline your invoicing procedures for corporate clients or customers who require detailed receipts for reimbursement purposes. Explain how invoices are generated and delivered, including any options for electronic invoicing or paper receipts.
Payment Terms: Specify when payment is due for cab services, whether at the time of booking, upon completion of the ride, or within a certain timeframe after receiving the invoice. Clarify any penalties or late fees for overdue payments and the consequences of non-payment, such as suspension of booking privileges or referral to collections.
Currency and Pricing: Indicate the currency in which fares are quoted and any policies regarding currency exchange rates or foreign transaction fees for international customers.
Refunds and Disputes: Provide information on your refund policy in case of overpayment, cancellation, or dissatisfaction with the service provided. Explain the process for requesting refunds and resolving payment disputes, including any documentation or evidence required to support refund claims.
Tipping: Clarify your company’s policy on tipping, whether tips are included in the fare or left to the discretion of the customer, and how tips are distributed among drivers or staff.

Compliance with Laws and Regulations

Licensing and Permits: State that your cab company operates in compliance with all relevant licensing and permitting requirements mandated by local authorities. Specify the licenses and permits your company holds, such as a taxi operator’s license or private hire vehicle operator’s license, and provide assurance that all vehicles and drivers are properly licensed and permitted to provide transportation services.
Insurance Coverage: Clarify that your company maintains adequate insurance coverage as required by law, including liability insurance to protect passengers, drivers, and third parties in case of accidents or incidents during transportation services. Provide details on the types and limits of insurance coverage carried by your company and assure customers that they are protected while using your services.
Data Protection and Privacy: Acknowledge your commitment to compliance with data protection laws and regulations, such as the General Data Protection Regulation (GDPR) in the UK. Explain how customer data is collected, processed, and protected, including the purposes for which it is used and the rights of customers regarding their personal information.
Fair Trading and Consumer Rights: Ensure that your company operates in accordance with fair trading practices and respects the rights of consumers as outlined in consumer protection laws. Provide information on how customers can lodge complaints or seek redress in case of dissatisfaction with the service provided, including contact details for relevant regulatory authorities or dispute resolution mechanisms.
Accessibility Requirements: Address any legal requirements or regulations related to accessibility for passengers with disabilities or special needs, such as providing wheelchair-accessible vehicles or assistance to passengers with mobility impairments. Ensure that your company is committed to meeting these requirements and accommodating all passengers to the best of its ability.
Employment Laws and Regulations: Affirm your compliance with employment laws and regulations governing the treatment of drivers and staff, including requirements related to wages, working hours, health and safety, and employee rights. Emphasize your commitment to fair and equitable treatment of employees and adherence to all applicable labor standards.
Environmental and Sustainability Regulations: Highlight any initiatives or efforts your company undertakes to minimize its environmental impact and comply with environmental regulations, such as using fuel-efficient vehicles, reducing emissions, or implementing recycling and waste reduction measures.